According to a survey conducted by KPMG, 52% of consumers say they will buy their favourite brand even if a rival product is cheaper and more convenient to purchase1. While building customer loyalty can often prove challenging, creating brand allegiance can have a big impact on your bottom line.
If you’re not working to improve your post-purchase journey, you’re missing out on an incredible opportunity to grow your revenue and inspire customer loyalty.
As part of our Business Growth Series, this month’s Paytalks webinar will walk you through 10 ways you can improve your customer retention and build loyal brand advocates. And we’ll lay them out for you in just 20 minutes.
In the webinar, you’ll find tips on:
- Streamlining the post-purchase experience to delight your shoppers
- Boosting sales by encouraging customer loyalty
- Rewarding, amplifying, and enabling your top customers
1KPMG, “The truth about customer loyalty,” 2019