Ever wondered what it is like to work at Amazon? Curious about the type of people who thrive in one of the world’s most customer-centric companies?
In this month’s profile, we get an inside look at Amazon life through Amazon Pay UK Account Manager, Diane Steven. Diane takes through her day to day life at Amazon, her eye to spot the next farmers market and brunch place in London as well as the importance she puts on Bias for Action within the Amazonian culture.
How would you describe yourself in 2-4 sentences?
I’ve always lived in London (apart from the three years I spent studying History at York University) but absolutely love to travel and explore new areas in my spare time, including trips to Costa Rica, Nicaragua, Guatemala, Mexico, Italy and New York over the past few years.
I’m a big foodie and am always looking for the next food market, weekend brunch spot and of course any form of new burger restaurant!
What does a typical day look like for you?
I spend most of my time engaging with merchants – answering questions and providing recommendations to grow their business. On a typical day this could include discussing the UX on a merchant’s website, checking to see if a merchant could benefit from improved functionality or features, and setting up customer facing promotions. I’m also working on ways to improve retention, collaborate on ways to monitor merchant satisfaction, and fixes for common pain points.What do you enjoy about the Amazon culture? Or what’s one thing you’ve learned since your time at Amazon?
As someone who is always looking for ways to improve our service, product and processes, Amazon is the perfect place to work.
An interesting example -- Amazon Pay is a unique business within Amazon, as we we’re focused on improving the customer experience on websites outside of Amazon. This sums up how truly customer obsessed Amazon is – working within a team and company who are so customer focused means we’re constantly moving forward in striving for a best in class customer experience.