Contact us

Contact us - shoppers

Top shopper issues

Get your order status
Cancel an order
Return an order or get a refund
Contact merchant

Spot phishing emails and internet scams
Cancel a subscription or a recurring payment
Open an A-to-z Guarantee claim

Get answers about your order on
Contact merchant support about your Amazon Payments merchant account

Contact buyer support

Have a different issue?

Sign in and ask

Note: If you have questions about an order you made on, contact Amazon customer service. The Amazon Pay customer service on this page exclusively handles questions regarding your Amazon Pay orders.