Contact us

Contact us — shoppers

Top shopper issues

Get your order status
Cancel an order
Return an order or get a refund
Contact merchant

Spot phishing emails and internet scams
Cancel a subscription or recurring payment
Open an A-to-z Guarantee claim

Get answers about your order on
Contact Merchant Support about your merchant account

Contact buyer support

Have a different issue?

Sign in and ask

Note: If you have questions about an order you made on, contact Amazon customer service. The Amazon Pay customer service on this page exclusively handles questions regarding your Amazon Pay orders.