Returns and Refunds

All merchants are provided the ability to issue a refund on payments that you have successfully made to them. We ask that you first contact the seller to explain the situation and to make appropriate arrangements for a return or replacement in accordance with their returns policies.

To contact the seller, follow these steps:

  1. Go to the Amazon Payments website at
  2. Click the Your Account link at the top of the website, and sign in when prompted.
  3. Under Action, click Details for the appropriate order/transaction.
  4. On the order summary page, click Problem with this order?
  5. Click the Contact Seller button.

We want to make sure that your order works out. If you don't receive a reply from your seller within 3 business days, or are not able to come to an agreement regarding a return, please contact Amazon Payments again using the URL below:

When we receive a report from you, we'll investigate the status of your order and take any actions available to us to resolve the problem.