Returns and Refunds
All merchants are provided the ability to issue a refund on payments that you have successfully made to them. We ask that you first contact the seller to explain the situation and to make appropriate arrangements for a return or replacement in accordance with their returns policies.
To contact the seller, follow these steps:
- Go to the Amazon Payments website at https://pay.amazon.com/uk/
- Click the Your Account link at the top of the website, and sign in when prompted.
- Under Action, click Details for the appropriate order/transaction.
- On the order summary page, click Problem with this order?
- Click the Contact Seller button.
We want to make sure that your order works out. If you don't receive a reply from your seller within 3 business days, or are not able to come to an agreement regarding a return, please contact Amazon Payments again using the URL below:
https://pay.amazon.com/uk/contactus
When we receive a report from you, we'll investigate the status of your order and take any actions available to us to resolve the problem.